Terms and Conditions
Terms and Conditions
Shipping and Handling
How long does it take for my order to ship?
- Orders take 2-5 business days before they are shipped (weekends are not included).
How long does it take for my order to arrive to me?
- 2-3 or 3-5 business days to receive after it has been shipped.
- Deliveries are made through USPS Priority Mail or UPS. All tracking numbers will be sent to your email once shipped. Please, check your spam folder in case the email dropped into there. We do not provide expedited/overnight shipping at this time for any courier.
I'd like to cancel my order. How can I go about it?
- You may read our Cancellation and Return Policy for more details.
How do I track my package?
- Tracking numbers are sent automatically via email.
Do you ship internationally?
- Yes, we ship to all parts of the world.
Hawaii, Alaska, Puerto Rico:
- These states are a bit further away, please expect 3-7 business days for delivery after the 2-5 day processing time.
- Canada/International orders take 7-15 business days to receive.
How much is shipping?
- To ensure you're paying the most cost effective price, shipping is calculated depending upon weight and location.
- Enter in your information at checkout to see the exact cost.
We do not ship on holidays and shipping times may vary during these days.
Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient. You will have to make a claim with the post office. By purchasing from our website you agree to these terms.
Once you receive a tracking number it is your responsibility to contact the post office about issues regarding your package. Although we would love to better support you, we have no information about your package once given to the post office that would be of better assistance to you.
G.Y.M. LLC ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to G.Y.M. LLC, subsidiaries, or delivery services shall be in no way liable or required to issue a resend or refund. G.Y.M. LLC does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. You will have to place a reorder.
International Orders & Customs:
Customs regulations, weather conditions, and other factors may affect shipments that are going to international addresses. These are governed by USPS and not by G.Y.M. LLC.
Once a package leaves the United States to go to your country USPS postal site stops tracking it. Please refer to the post office or customs in your country with your tracking information for more assistance on locating your product(s). You can also call the International Inquiry Center at 800-222-1811 for tracking information.
Please, keep in mind the rules and regulations that your country has for products that are allowed to enter the country. We are not responsible for any items that are held by customs if the country prohibits the items. If you make a mistake on your address or somehow miss the package and it is returned to sender we do have a re-shipping fee.
International orders are shipped via either USPS First Class Mail, USPS Priority, and UPS. We have found that DHL is the most reliable and fastest although it is a bit more in pricing. You will be supplied with a tracking number. We are not responsible for lost or stolen items and will not be able to issue any refund for such items.
Customs: Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges. If the package is refused by the customer and sent back to us by the courier due to the customer's decision of not paying their country's custom fee then a refund will be processed to the customer once the shipment arrives back to our fulfillment center AND after the 15% restocking fee is subtracted from the total of the order.
APO/FPO Addresses: Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses, but are usually delivered faster.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
What personal information do I collect?
- I collect the necessary information from you when you place an order on the site. Name, email address, phone number and payment method.
- In order to guide you through my website, I use "cookies" to gather information about our visitors and direct them to where they want to go.
- I use your email addresses to send your recipes, updates, and sales!
G.Y.M. LLC does not claim that these herbs can cure any disease. What is being outlined is what these herbs have been used for by herbalists and holistic care professionals, and is for informational purposes only.
Please seek the advice of a healthcare professional for your specific health concerns before using any product offered on this site. Individual results may vary. This information has not been evaluated by the FDA. This information is not intended to diagnose, treat, cure or prevent any disease.
Results from consuming the products offered on the Site may vary from person to person. Please do not use the products available on the Site when pregnant or breastfeeding without consulting your physician first.
You should consult your doctor before using the products offered on the Site, or any dietary supplement. The statements on the Site have not been evaluated by the Food and Drug Administration, and the products offered on the Site are not intended to diagnose, treat, cure, or prevent any disease.
Cancellation and Return Policy
If you wish to cancel your order, you must submit a cancellation notice immediately to email@example.com before your order has shipped.
- We can cancel your order as long as it hasn't shipped from our warehouse.
- Returns are not currently accepted for safety reasons.
Use of This Site
By using this Site, you represent and warrant to us that: (1) you are at least the legal age of majority; (2) you are authorized to enter into this Agreement; (3) you will not use the Site for any purpose or in any manner that violates any law or regulation or that infringes the rights of G.Y.M. LLC or any third party; (4) any information or data provided to G.Y.M. LLC by you will not violate any law or regulation or infringe the rights of G.Y.M. LLC or any third party; (5) all information that you provide to us in connection with the Site (e.g., name, e-mail address, and/or other information) is true and accurate; (6) you have read and agree to these Terms; and (7) you are authorized and able to fulfill and perform the obligations and meet the conditions of a user as specified herein.
Subject to this Agreement, we grant you a limited, non-exclusive, worldwide, non-transferable license to use the Site in accordance with the terms and conditions set out in this Agreement. You may access and use the Site (including any incidental copying that occurs as part of that use) in the normal manner and may also print one copy of any page within the Site for your own personal, non-commercial use. You may not post any content to the Site: (a) unless you hold all necessary rights, licenses and consents to do so; (b) that would cause you or us to breach any applicable law, regulation, rule, code or other legal obligation; (c) that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; (d) that would bring us, or the Site, into disrepute; or(e) that infringes the intellectual property or other rights of any person.
You acknowledge and agree that (a) we retain complete editorial control over the Site and may alter, amend or cease the operation of the Site at any time in our sole discretion; and (b) the Site will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes). Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Site.
In your use of the Site and the Services, you may not: (i) infringe any patent, trademark, trade secret, copyright, right of publicity or other right of any party; (ii) defame, abuse, harass, stalk any individual, or disrupt or interfere with the security or use of the Services, the Site or any web sites linked to the Site; (iii) interfere with or damage the Site or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; (iv) attempt to use another user's account, impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) the Site or create or use a false identity; (v) attempt to obtain unauthorized access to the Site or portions of the Site that are restricted from general access; (vi) engage, directly or indirectly, in transmission of "spam," chain letters, junk mail or any other type of unsolicited solicitation; (vii) collect, manually or through an automatic process, information about other users without their express consent or other information relating to the Site or the Services; (viii) use any meta tags or any other "hidden text" utilizing the Trim and Cleanse name, trademarks, or product names; (ix) advertise, offer to sell, or sell any goods or services, except as expressly permitted by the Site; (x) engage in any activity that interferes with any third party's ability to use or enjoy the Site or Services; or (xi) assist any third party in engaging in any activity prohibited by this Agreement.
Limitation of Liability
You expressly absolve and release G.Y.M. LLC from any claim resulting from a cause beyond G.Y.M. LLC control, including, but not limited to, failure of electronic or mechanical equipment, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes, or other labor problems, wars, or governmental restrictions. To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL G.Y.M. LLC BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE, SERVICES, OR PRODUCTS WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, THE USE OF ANY VIMMIA SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF VIMMIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Prices & Payments
A user may view prices published on the Site (“Prices”) in their own country’s currency but all prices shown at the final checkout point of the sale are shown in US Dollars. Depending on the currency that you use to pay for a Product, the Price you pay may fluctuate. You are also responsible for any applicable shipping, customs and/or duty fees incurred. We are entitled to claim from you any appropriate taxes, levies or other charges of whatever nature payable on the supply of the Products in that jurisdiction. Prices, including applicable shipping fees and taxes, are subject to change.
Subject to the following clauses and to the fullest extent permitted by law, we give no warranty in respect of the Products. For consumers the Products come with non-excludable statutory warranties and guarantees under consumer protection legislation, such as we are the rightful owner, the Products are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample. If we breach any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products, and to compensation for any reasonable foreseeable loss. You may also have express rights of action against us under consumer protection legislation if we supplied defective Products to you that cause you injury, loss or damage.
All disputes arising out of or relating to any purchase you make with via this Site, any information you provide via the Site, these Terms (including the formation, performance or alleged breach), and your use of the Site will be exclusively resolved under confidential binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA”), including the AAA’s Supplementary Procedures for Consumer-Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. If you initiate arbitration, G.Y.M. LLC will promptly reimburse you for any standard filing fee which may have been required under AAA Rules once you have notified G.Y.M. LLC in writing and provided a copy of the arbitration proceedings. However, if G.Y.M. LLC is the prevailing party in the arbitration, applicable law may allow the arbitrator to award attorneys’ fees and costs to G.Y.M. LLC. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum. The arbitration will be conducted in the city of Perth, WA, Australia, but may proceed telephonically if the claimant so chooses.
The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms may be joined to an arbitration involving any other party subject to these Terms, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in state or federal court located to enforce these Terms or prevent an infringement of a third party’s rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court.
Waiver of Class Actions Rights
ANY DISPUTES ARISING OUT OF OR RELATING TO ANY PURCHASE YOU MAKE WITH VIA THIS SITE, ANY INFORMATION YOU PROVIDE VIA THE SITE, THESE TERMS (INCLUDING THEIR FORMATION, PERFORMANCE OR ALLEGED BREACH), AND YOUR USE OF THE SITE SHALL BE SUBMITTED INDIVIDUALLY BY YOU, AND SHALL NOT BE SUBJECT TO ANY CLASS ACTION OR REPRESENTATIVE STATUS. BY ENTERING INTO THIS TOS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The parties to this arbitration agreement acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST G.Y.M. LLC IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING AND YOU ARE GIVING UP THE RIGHT TO LITIGATE THROUGH A COURT, OR TO HAVE A JUDGE OR JURY DECIDE YOUR CASE.
We may vary these Terms at any time by publishing a revised version of the Terms on this Site. You can review the most current version of the Terms at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site, and/or purchase of Products from us following the posting of any changes constitutes acceptance of those changes.
We may terminate or suspend this Agreement or operation of or access to the Site at any time without notice to you. Without limiting the foregoing, G.Y.M. LLC shall have the right to immediately terminate your access to the Site in the event of any conduct by you which G.Y.M. LLC, in its sole discretion, considers to be unacceptable, or in the event of any breach by you of this Agreement.